Responsible Gaming
Gambling as Entertainment
At Mystake, we believe gambling should only ever be enjoyed as entertainment, never as a means to earn money or solve financial problems. If you find yourself viewing gambling as a source of income, it may be time to reassess your relationship with gaming.
Always gamble within your means and set aside only money you can afford to lose. Remember: the house always has a mathematical advantage, and winning is never guaranteed.
Age Verification
Gambling is strictly for adults aged 18 and over in the UK. We are committed to preventing underage gambling and verifying the age of all players during registration. If you are under 18, please do not attempt to access gambling services.
By using Mystake, you confirm that you are legally of age to gamble in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of these warning signs in yourself or someone you know, please seek support:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activities from family, friends or partners
- Gambling with money needed for essentials like rent, bills or food
- Feeling anxious, irritable or restless when not gambling
- Needing to gamble with increasing amounts to feel the same excitement
- Lying to others about how much time or money you spend gambling
- Neglecting work, education, hobbies or relationships due to gambling
- Borrowing money to fund gambling
- Unsuccessful attempts to cut down or stop gambling
- Gambling to escape problems or negative emotions
Self-Help Tools & Player Protections
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a daily, weekly or monthly period.
- Loss Limits: Set a maximum amount you are willing to lose before your account is suspended.
- Reality Checks: Receive pop-up reminders during play showing how long you have been gaming and how much you have wagered.
- Self-Exclusion: Temporarily or permanently close your account if you feel your gambling is becoming problematic.
- Take a Break: Request a cooling-off period to step away from gambling without closing your account permanently.
To access these tools, visit your account settings or contact our customer support team.
Support & Help Services
If you are struggling with problem gambling, professional support is available and confidential:
United Kingdom
- GamCare – Free confidential support, counselling and information
www.gamcare.org.uk
Tel: 0808 8020 133 - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Allows you to self-exclude from all licensed UK operators at once - Gamblers Anonymous – Free peer support meetings
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS treatment service
www.cnwl.nhs.uk/npgc
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
If you or someone you know is struggling with problem gambling, reaching out for help is a sign of strength, not weakness. Support is available, and recovery is possible.
Do not hesitate to contact one of the organisations listed above. They are confidential, non-judgmental, and free to access.
You can also speak with our customer support team at Mystake if you wish to discuss self-exclusion or other responsible gaming measures.